Legal

Refund Policy

Effective July 21, 2026

Digital credit purchases

DreamSketch credits are digital goods delivered to your account after payment. Purchases are generally final and non-refundable once credits are delivered or used.

When a refund may be available

We will review requests involving a duplicate charge, an unauthorized transaction, a verified technical failure that prevented purchased credits from being delivered, or any refund required by applicable law or PayPal rules.

What is not normally refundable

We do not normally refund purchases because you changed your mind, did not use the credits, disliked an AI-generated result, deleted your account, or already spent some or all of the purchased credits.

How to request help

Contact DreamSketch using the merchant contact details on your PayPal receipt. Include your PayPal transaction ID, purchase date, credit pack, DreamSketch account email, and a short description of the problem. Never send your password, OTP, or access token. For duplicate charges or delivery failures, please contact us within 14 days when practical. Unauthorized-payment rights are not shortened by this request window.

Approved refunds

Approved refunds are returned to the original PayPal payment method. Refunded or reversed credits will be removed from the account. PayPal and your bank control the time it takes for funds to appear.

Your legal and PayPal rights

This policy does not limit rights that cannot legally be waived or any rights available under PayPal Purchase Protection. You can also use the PayPal Resolution Center when applicable.

See also our Terms of Service and Privacy Policy.